Have you ever felt unsure about how to communicate with someone who is visually impaired or blind? It can be awkward, especially if you feel worried about saying the wrong thing or making the other person uncomfortable.
However, there may be an instance where someone who is blind or visually impaired asks for your help, or you simply want to engage in conversation. We’ve put together some tips to prepare for if you ever find yourself in such a situation.
1. Introduce yourself
When you approach a visually impaired person, it’s courteous to introduce yourself. A simple introduction can go a long way in making the other person feel acknowledged and comfortable.
They can’t see you, so clarity is key. You might say, “Hi, I’m (your name), I’m standing to your left/right,” so they have a better sense of where you are.
If they begin talking to you first, it’s polite to respond in a friendly manner. You can also include your name during the conversation to help them keep track of who is speaking.
2. Speak directly
Always speak directly to the person rather than to a companion or caregiver who may be with them. Use a normal tone of voice — there’s no need to raise your voice or speak overly slowly. Just because someone is visually impaired doesn’t mean they cannot hear or understand you clearly.
Remember, you can’t rely on visual cues, so hand gestures and facial expressions won’t be helpful. Instead, think about the tone of your voice to convey your message and emotions.
3. Ask before offering assistance
If you see that the person may need help, it’s best to ask first, before you do anything. You can say, “Would you like some help?” If they agree, allow them to guide you on how to assist them. For example, if they need help walking, you can offer your arm for them to hold on to instead of grabbing their arm which could be unexpected for them.
Some people may prefer to place their arm on your shoulder instead of linking, or they may just want to stand at the side of you but not touching.
If they call out for someone, and you respond, make sure to identify yourself. For example, you could say who you are and what they need as a reference point. This not only helps them understand who they are speaking with but also builds trust.
4. Use clear and descriptive language
When giving directions or describing surroundings, use specific and clear language. Instead of saying “over there,” specify what you are referring to by using identifiable markers like “to your right, there’s a bench” or “the door is straight ahead.” This helps the person understand the environment better. Avoid vague terms and be as descriptive as possible to paint a good mental picture for them.
5. Be patient and attentive
Take your time during conversations and interactions. The person may need a moment longer to process information or respond. Stay engaged and listen actively, as this shows respect for their perspective and encourages communication. Avoid interruptions and give them space to express themselves fully.
6. Respect personal space
Just like anyone else, someone who has a visual impairment has personal boundaries. Be mindful of how close you are standing, unless you know the person well and are aware of their comfort level.
If they have a Guide Dog…
Some people with visual impairments may have a guide dog to help them navigate their surroundings. If you’re a dog lover it can be tempting to reach out and pet a guide dog – who wouldn’t! – but it’s important to remember that these dogs are working animals.
If you see a person with a guide dog, it’s best to keep your distance unless the handler indicates otherwise. You’ll know if it’s a service dog if they are wearing a harness or other identifiable gear. If you wish to pet a guide dog, ask the owner for permission first, however they may not want you to if they are on the move.If you have a dog yourself, keep it on a lead and try to make sure it is calm and at a safe distance from the guide dog. This helps to prevent distractions that may interfere with the guide dog’s ability to perform its duties. Check out our blog post to learn more about guide dog etiquette.